Returns

Burrells

Returns

Returns

Burrells

Returns

We offer returns within 60 days of purchase, 14 days for discounted, pre-owned watches or sale items*. Returns for Pandora orders over £25 are free using the returns label in your order.

RETURNS INSTRUCTIONS

PACKING

Please return the item with the original paperwork, filling in the boxes with your reason for return using the return codes below.

If you no longer have the original paperwork then please use a piece of paper with the order number and the reason for return using the return codes below.

Your order number can be found in your confirmation email or if you have an account your order history.

Return Codes
1 = Unwanted Item
2 = Arrived too Late
3 = Damaged or Faulty
4 = Incorrect Order

Please return any items with their original packaging to the address below.

Burrells,
PO Box 145,
Alresford,
SO24 4AH.

DROP

Take the package to the counter of your nearest Post Office.

You will need to get the issued proof of postage slip, this must be retained until the package reaches us and the package has been processed.

You can find your nearest location from over 11,500.

REFUND

Upon receipt by us, any product refund will be processed within three working days.
Please note funds may take up to ten days to show in your account and return postage will not be refunded.

To exchange an item, simply place a new order for what you would like and then return the items you no longer require for refund.

RETURNS POLICY

In the unlikely event that you are not satisfied with your purchase bought online, you can return it within 60 days of delivery or within 14 days for any discounted and sale items or pre-owned watches.

Please note: Your return must include your receipt and reasons for return. Your return can only be accepted in the same condition as they were delivered, with the original packaging, accessories, warranties, guarantees, labelling and any manuals which may have been included with the order.

Please note: Any special orders (i.e. products that are not normally stocked by the Company), may only be returned if goods are faulty or were supplied incorrectly.
Once your returned purchase has been reviewed and its condition approved, we will process your refund for you, usually within three working days of receipt. Please be aware that it could take up to five days for the money to reach your account.

If you need any assistance with your return, please contact us and we will be happy to help you.

* You have 60 days from receipt of delivery, or 14 days for discounted, pre-owned watches or sale items, to return an item. Receipt of delivery includes first attempts of delivery by the Royal Mail.