We offer returns within 60 days of purchase*. Returns for Pandora products are free using the free returns label attached to your original packing slip.



Please return the item with a piece of paper or free returns label listing the reason for return, for example 'unwanted item' or select one of the return codes from following options below:

Return Codes
1 = Unwanted Item
2 = Arrived too Late
3 = Damaged or Faulty
4 = Incorrect Order
5 = Wrong Size Ordered

Please return any items with their original packaging to the address below.

PO Box 145,
SO24 4AH.


Take the package to the counter of your nearest Post Office.
You will be issued with a proof of postage slip, this must be retained until the package reaches us and the package has been processed.

You can find your nearest location from over 11,500.


Upon receipt, any product refund will be processed within two working days.
Please note funds may take up to ten days to show in your account and return postage will not be refunded.

To exchange an item, simply place a new order for what you would like and then return the items you no longer require for refund.

* You have 60 days from purchase to return an item, or 14 days for discounted, pre-owned watches or sale items.


In the unlikely event that you are not satisfied with your purchase bought online, you can return it within 60 days of delivery or within 14 days for any discounted and sale items or pre-owned watches.

Please note: Your return must include your receipt and reasons for return. Your return can only be accepted in the same condition as they were delivered, with the original packaging, accessories, warranties, guarantees, labelling and any manuals which may have been included with the order.

Please note: Any special orders (i.e. products that are not normally stocked by the Company), may only be returned if goods are faulty or were supplied incorrectly.
Once your returned purchase has been reviewed and its condition approved, we will process your refund for you. Please be aware that it could take up to 5 days for the money to reach your account.

If you need any assistance with your return, please contact us and we will be happy to help you.