Burrells
Delivery
CORONAVIRUS UPDATE
In line with the latest government advice we have unfortunately had to close our stores until it is safe for our customers and staff to reopen.
We can still take orders on our website, however delivery will be delayed. We will be attempting to reply to all communications via email and social media as quickly as possible.
Our current delivery estimate is 7 days. If any item(s) will take longer we will contact you directly. If you have a special event date please contact us.
In these unprecedented times we ask for your support and understanding and look forward to reopening safely as soon as possible.
CHARGES
FREE delivery on all full price orders over £35 with FREE Special Delivery for all orders over £100.
Sale price orders £250 and over are eligible for FREE First Class delivery.
Unfortunately at present we do not deliver outside of the UK.
DELIVERY
Orders placed before 5pm, Monday to Thursday, will be despatched the following day*. Orders placed on Friday, Saturday and Sunday will be despatched on Monday*.
If you have any special postage requests please contact us as we would be delighted to accommodate your personal requirements.
Order Delivery Day**
To receive an order within 48 hours**, please see the table below.
| Order Day | Order Time | Delivery | Arrival** |
|---|---|---|---|
| Monday | Before 5pm After 5pm |
Special | Wednesday Thursday |
| Tuesday | Before 5pm After 5pm |
Special | Thursday Friday |
| Wednesday | Before 5pm After 5pm |
Special Saturday |
Friday Saturday |
| Thursday | Before 5pm After 5pm |
Saturday Special |
Saturday Monday |
| Friday | Before 5pm After 5pm |
Special Special |
Monday Tuesday |
| Saturday | Anytime | Special | Tuesday |
| Sunday | Anytime | Special | Tuesday |
NEXT DAY DELIVERY
Orders placed before 2pm, Monday to Friday, will be sent that day* with all orders of Special Delivery arriving the next day**. Orders placed after 2pm will be sent the following day. Except after 2pm Friday, which will be sent out Monday.
Orders placed with Special Delivery before 2pm on Friday are guaranteed Monday latest, unless Saturday Delivery is selected.
Order Delivery Day**
To receive an order the next day please see the table below.
| Order Day | Order Time | Delivery | Arrival** |
|---|---|---|---|
| Monday | Before 2pm After 2pm |
Special | Tuesday Wednesday |
| Tuesday | Before 2pm After 2pm |
Special | Wednesday Thursday |
| Wednesday | Before 2pm After 2pm |
Special | Thursday Friday |
| Thursday | Before 2pm After 2pm |
Special Saturday |
Friday Saturday |
| Friday | Before 2pm After 2pm |
Saturday Special |
Saturday Tuesday |
| Saturday | Anytime | Special | Tuesday |
| Sunday | Anytime | Special | Tuesday |
* All shipping times are dependant on stocking levels and availability.
** We can not guarantee delivery times of Royal Mail services.
Read more about Royal Mail's services.
As we use Royal Mail to deliver our parcels we can not pass on delivery requests, such as 'leave in front porch'. However you may wish to leave a note out for your postman.
Please be aware that while most of our stock is sent from a central location on occasion items maybe sent from our stores. We always endeavour to send out orders as soon as possible, however sometimes stock location can cause a slight delay.
Sale items and pre-owned watches may take three to five days before leaving us due to their locations.
When you place an order you will receive an automatic order receipt email. This acts as your receipt and acknowledges your payment.
Very occasionally, we may have to e-mail you subsequently if an issue arises with your order, but we try to do this as soon as possible if there is a problem.
Once the order has been dispatched you'll be sent another email with a Delivery Number and in some cases a Royal Mail tracking number. If there will be a delay dispatching an item then we will let you know as soon as possible.
Full Price Delivery Charges
| Order Value | 2nd Class Recorded | 1st Class Recorded | Special Delivery | Saturday Delivery |
|---|---|---|---|---|
| £35 and under | Unavailable | £4.50 | £7.50 | £9.95 |
| Over £35 to under £75 | Free | £4.50 | £7.50 | £9.95 |
| £75 to under £100 | Free | Free | £7.50 | £9.95 |
| £100 and over | Free | Free | Free | £9.95 |
Sale Price Delivery Charges
| Order Value | 2nd Class Recorded | 1st Class Recorded | Special Delivery |
|---|---|---|---|
| Under £250 | £4.50 | £5.50 | £7.50 |
| £250 and over | Free | Free | £7.50 |